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Opay Faces Mass Migration as Customers Incurs heavy loss as System Failed again
Popular financial technology company, Opay has once again rendered its over 40 Million customer base most of who are offering e-hailing services and other online deliveries stranded due to an unexplained application glitch, barely a month after customers complained of their funds disappearing into thin air.
Several customers were embarrassed and made to incur loss on Monday when transactions made to them were reversed hours after it was initially declared as successful while others were left frustrated after their attempt to perform transactions failed repeatedly without any form of solution and explanation from the fintech company which prides itself as a company that gives freedom to make quick and easy payments.
Unfortunately, the company’s reputation to provide quick and easy payments proved otherwise following the inability of customers to make and receive payments. Some had to rely on rival fintech apps like Moniepoint and Palmpay to execute their transactions.
According to Isaiah an Uber driver, “more than sixty per cent of the transfers I received as payment were reversed on Monday, making sure that most of the work of that day is in futility especially during this fuel scarcity and I don’t know how many customers I can call back now”
In another incident a customer explained ‘’I went to bokku mart to purchase some goods and because I don’t have an ATM, I use my Opay always because it’s always been easy but I was embarrassed yesterday when the payment failed. I didn’t even see my transaction history but my account was debited. It was like disappearance of money’’, said a frustrated customer.
Another customer explained that his transactions were on pending for several hours when he tried to make payments after purchasing food items for his baby.
‘’My baby’s food finished and I thought of buying some at the supermarket on my way from work. I got there, picked what I wanted and proceeded to make payment but my transactions were pending. I initially thought it was network so I changed the line I was using for data. It was the same thing, I had to leave there to my house to get my ATM so that my baby will not starve.’’
It would be recalled that one month ago, customers experienced similar situation with Opay.
ead some tweets below
@OPay_NG
please explain why I say those money add up to my account and suddenly disappeared
https://x.com/psallo_tunes/status/1811851586412425220
@OPay_NG
”I made a transfer to an account, the money was debited twice but not credited to the account and I can’t even find the transaction in my Opay history. What’s going on!?”
”I don taya for Opay o I made a transaction and there was network error before I knew it my money was debited without any receipt to show for it. I’m getting tired of all this wey person dey try survive. Be like I go soon switch wallet to Palmpay”
”This is absolutely unacceptable! I transferred 10,000 to my Opay account, and to my greatest surprise, the amount has vanished without a trace. There is no receipt or transaction history available for this transfer.I demand a proper and immediate explanation for this.”
However, there has been no statement from the fintech company to explain the reason for this application glitch.
The lack of information is forcing many of the fintech company customers to have a rethink of their association as there are others offering similar services.
