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System Upgrade: GTBank Customers Stranded for Another Day amid Fraudsters Invasion
The crisis facing the Guaranty Trust Bank Ltd (GTBank) on the upgrade of the bank’s banking platform has extended into another day and against the statement dropped last week by the bank that some banking operations will be available during the process, the customers of the financial institution have been left stranded as none of the promised operations are working.
If it would be recollected, the GTBank had last week in a press release, notified its customers that all branches will close at noon on October 11, reopening at 9:00 a.m. on October 14.
And that digital banking services, including transfers, bill payments, and airtime/data purchases, will only be available during this process, but other functionalities will be limited for 11 hours, from 10:00 p.m. on Sunday, October 13, to 9:00 a.m. the next morning.
Findings now show that both the digital
services and others services needed for day to day running of its numerous customers’ lives has not been working even after the bank had announced that the upgrade has been completed, thereby creating panicking amongst the customers.
It was discovered that many branches of the GTBank are shut for customers who has gathered around to try if they can make above the counter transaction.
This gap has also exposed desperate customers to schemes of fraudsters who are cashing in on the gap left by the bank to defraud some of GTBank’s unfortunate agitated customers.
The bank’s activities has come under scrutiny since, they started this system upgrade, as against learning from the issues that befell others, the bank which inside sources revealed is currently working to recruit new set of IT experts to help rescue it from incessant crisis it has been facing recently, seems not to have wisely prepare against such occurrence.
Meanwhile, customers of the GTBank has since trooped to various social media platforms to air their grievances with lost businesses and other loses or other disappointment faced.
According to an X user under the handle @monathegirl she was asking the CBN about the sanctions they will be imposing on GTBank, while also seeking for compensation for the loss accrued due to the bank’s service disruption.
https://x.com/monathegirl_/status/1845831401750351997?t=gJtln9YxLIOxeo1PKRLn8w&s=19
Another X user facing the same frustration of doing transactions even after the bank has announced that it systems has been successful upgraded as complained;
https://x.com/Styne_ish/status/1845727943139438600?t=PLAR-VhObKCgON81_yqZ4Q&s=09
Another late into the night and still unable to transact business with deposit in their account.
