There is need for more intervention of e-commerce platforms to reach the underserved, and to further boost the national gross domestic product (GDP) of which the informal retailers are critical. The informal retail segment makes up the micro, small and medium enterprises (MSMEs) bloc which serves as the engine of economic growth contributing 50 per cent to the GDP and 80 per cent of the country’s total employment.
B2B e-commerce platforms have significantly impacted the manufacturing, distribution and retail value chains by supporting them with tech-driven digital solutions including warehousing and logistics infrastructure, and fulfilment solutions. B2B e-commerce platforms like Alerzo have their presence in rural areas and are reaching the underserved with access to extensive catalogue of products and logistics. Through texts, phone calls and logging on to the site where applicable, customers now easily place orders and get the goods delivered swiftly without being charged for delivery. So, unlike the deprivation of past years which micro business owners in underserved areas faced, most of them today can boast of better and faster access to goods and commodities.
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